Reception Problems

Reception Problems

We're sorry you are having trouble receiving our signal and here are some suggestions which might help with your reception.  The easiest thing to try first is re-scanning your antenna. If that doesn't work, please see our other helpful hints. Thanks for watching AZTV and we hope your reception issues are quickly resolved.


How to Re-scan

  1. Press the Menu button on your converter box, converter box remote, HDTV or HDTV remote
  2. Go to Setup or Settings
  3. Go to Installation or System or Channels
  4. Go to Cable/Antenna and select Air or Antenna
  5. Go to Scan Channels, Program Channels, Autoscan, Autoprogram or Autotuning
  6. Press Select or Enter or OK to scan

Note: Sometimes unplugging your TV for several minutes and then replugging it back into the socket will also trigger a rescan.

Helpful Tips for Over the Air (OTA) Television:

  • To receive the maximum number of channels your antenna must be able to receive both VHF and UHF signals.
  • If you used to have AZTV and have lost the channel, start with rescanning your antenna. For help, see instructions above.
  • An outdoor antenna will have better reception than an indoor antenna.
  • Antenna placement is key
    • For optimal reception of AZTV your antenna should point towards South Mountain (Phoenix) or Mingus Mountain (Prescott) with a clear unobstructed path.
    • If using an indoor antenna, window locations are best.
  • For better channel reception use RG6 coax cable.
  • If channel 7 does not show up or your picture is pixilated or frozen, try repositioning your antenna. Note: a little movement can go a long way and will take a few moments to reflect reception changes.

 

If you feel that you meet all criteria for getting a good signal and you are still having a problem please email our Chief Engineer or call 1-928-778-6770 and we will try to help you.

 

 
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