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Reception Problems

Reception Problems

We're sorry you are having trouble receiving our signal and here are some suggestions which might help with your reception.  KAZT is licensed to the city of Prescott, AZ.  Our full power transmitter resides on Mingus Mountain while our Phoenix translator resides on South Mountain.  Depending on your viewing location you can either read the Prescott Antenna Reception info directly below or drop down the page to the Phoenix Antenna Reception portion.  Thanks for watching AZTV and we hope your reception issues are quickly resolved. 

Prescott Antenna Reception
AZTV7 maintains a steady broadcast power level from Mingus Mountain of 3.2 kW ERP 24/7/365.  We broadcast our signal on VHF Channel 7 in the Prescott area.  To receive as many channels as possible your antenna must be able to receive both VHF and UHF signals and point to Mingus Mountain.  The AZTV7 digital OTA (Over The Air) signal can provide an excellent picture that surpasses the old analog signals of years ago. However, the conditions for receiving the signal are less forgiving than in the past.   If AZTV 7 has totally disappeared from your channel line-up in a non-storm condition, the first thing you should do is rescan your TV to see if our channel comes back.  Sometimes a receiver will lose a channel because of reception problems or because the TV processor has lost the association to the channel.  Note that it is possible to pick up all stations except for one, be it channel 7 or any other channel, due to reception problems.  If there is a big storm in the area, it is possible that rain/snow fade has interfered with the reception and it will come back once the rain/snow stops. 

For good TV reception, there shouldn't be any obstacles between your antenna and our Mingus Mountain transmission facility.   Mountains, hills and buildings can cause signal blockage.  

Indoor antennas may work for you, but placement of the antenna in the room can affect how your picture is received.  The picture may go from being perfect to a pixilated, blocky look (which means that you are at the point of losing your signal) and then to a frozen picture or blank screen which indicates a very weak signal or no signal.  Something is interfering with the signal. The reception quality of an indoor antenna really depends on what type of building material surrounds you and what obstructions may be between you and Mingus Mountain.  It can even depend on items in your room, including you or various electronic devices running near your antenna.  Placement of the indoor antenna is very critical to good reception and a small amount of movement can make a huge difference.  It takes a moment for the TV to re-buffer after the antenna movement so please be patient and wait about 15 seconds before making another movement.  A little movement goes a long way.  If small movements don’t work, try moving your antenna a few feet and see if that makes a difference.  If you must use an indoor antenna, there are several different units available.  Some have built-in amplifiers that might help your situation.  Check with your local electronics retailer for product and advice.

An outdoor antenna is really the best device for picking up our "over the air" signal.  Once again, there shouldn't be any obstructions between your antenna and Mingus Mountain.  As previously stated, your antenna must be able to receive both VHF and UHF signals to maximize channel counts in the Prescott area.  

Make sure that the antenna is pointed correctly toward Mingus Mountain.  A strong wind could have possibly moved your antenna and pointed it in the wrong direction.  Below I have listed some information on how to tell if your antenna is pointed correctly.  

The longer elements (or metal rods) on most outdoor antennas are toward the back of the unit and the shorter elements are toward the front.  If the longer elements form a "V" shape, then the "point" of that "V" should face away from Mingus Mountain.  In essence you want to collect the TV signal instead of spearing it.  If your antenna has been on the roof for a long time, please make sure that your connections to it are solid.  It may help to loosen and retighten all connections in the cable path to improve your signal.  Changes in signal quality between day and night (from hotter to cooler temperatures) can be caused by poor connections. It is also important to have RG6 coax cable which is at least 18 gauge.  Older RG59 coax, used in many houses prior to the year 2000 has much more signal loss per foot and can cause poor reception. 

Also, we have found that the location on the roof can make a difference in signal quality.  Moving your antenna just a few feet in one direction or another can make a difference in reception.  

RF is based on science but acts like voodoo.  There are things such as signal bounces or reflections off of building surfaces that can affect your reception.  These tend to degrade the signal quality that reaches your receiver.  This would be more prevalent in an area where there are many high rise buildings.  We obviously have no control over those situations.

Please check those areas where your system may be deficient.  If you decide to do your own antenna work, always take the appropriate safety precautions or have the work done by a qualified technician.

Phoenix Antenna Reception
AZTV7 maintains a steady broadcast power level from South Mountain of 15 kW ERP 24/7/365.  Though we show up as channel 7 on your TV we broadcast our signal on UHF Channel 36.  (Please note prior to 2010 we used to broadcast on channel 27 and if you have not rescanned since then, you won’t see us until a rescan is performed).  To receive as many channels as possible your antenna must be able to receive both VHF and UHF signals and point to South Mountain.  The AZTV7 digital OTA (Over The Air) signal can provide an excellent picture that surpasses the old analog signals of years ago. However, the conditions for receiving the signal are less forgiving than in the past.   If AZTV 7 has totally disappeared from your channel line-up in a non-storm condition, the first thing you should do is rescan your TV to see if our channel comes back.  Sometimes a receiver will lose a channel because of reception problems or because the TV processor has lost the association to the channel.  Note that it is possible to pick up all stations except for one, be it channel 7 or any other channel, due to reception problems.  If there is a big storm in the area, it is possible that rain fade has interfered with the reception and it will come back once the rain stops. 

For good TV reception, there shouldn't be any obstacles between your antenna and our South Mountain transmission facility.   Mountains, hills and buildings can cause signal blockage.  

Indoor antennas may work for you, but placement of the antenna in the room can affect how your picture is received.  The picture may go from being perfect to a pixilated, blocky look (which means that you are at the point of losing your signal) and then to a frozen picture or blank screen which indicates a very weak signal or no signal.  Something is interfering with the signal. The reception quality of an indoor antenna really depends on what type of building material surrounds you and what obstructions may be between you and South Mountain.  It can even depend on items in your room, including you or various electronic devices running near your antenna.  Placement of the indoor antenna is very critical to good reception and a small amount of movement can make a huge difference.  It takes a moment for the TV to re-buffer after the antenna movement so please be patient and wait about 15 seconds before making another movement.  A little movement goes a long way.  If small movements don’t work, try moving your antenna a few feet and see if that makes a difference.  If you must use an indoor antenna, there are several different units available.  Some have built-in amplifiers that might help your situation.  Check with your local electronics retailer for product and advice.

An outdoor antenna is really the best device for picking up our "over the air" signal.  Once again, there shouldn't be any obstructions between your antenna and South Mountain.  As previously stated, your antenna must be able to receive both VHF and UHF signals to maximize channel counts in the Phoenix area.  

Make sure that the antenna is pointed correctly toward South Mountain.  A strong wind could have possibly moved your antenna and pointed it in the wrong direction.  Below I have listed some information on how to tell if your antenna is pointed correctly.  

The longer elements (or metal rods) on most outdoor antennas are toward the back of the unit and the shorter elements are toward the front.  If the longer elements form a "V" shape, then the "point" of that "V" should face away from South Mountain.  In essence you want to collect the TV signal instead of spearing it.  If your antenna has been on the roof for a long time, please make sure that your connections to it are solid.  It may help to loosen and retighten all connections in the cable path to improve your signal.  Changes in signal quality between day and night (from hotter to cooler temperatures) can be caused by poor connections. It is also important to have RG6 coax cable which is at least 18 gauge.  Older RG59 coax, used in many houses prior to the year 2000 has much more signal loss per foot and can cause poor reception. 

Also, we have found that the location on the roof can make a difference in signal quality.  Moving your antenna just a few feet in one direction or another can make a difference in reception.  

RF is based on science but acts like voodoo.  There are things such as signal bounces or reflections off of building surfaces that can affect your reception.  These tend to degrade the signal quality that reaches your receiver.  This would be more prevalent in an area where there are many high rise buildings.  We obviously have no control over those situations.

Please check those areas where your system may be deficient.  If you decide to do your own antenna work, always take the appropriate safety precautions or have the work done by a qualified technician.

Secondary Provider
If you receive us from a secondary provider such as Cox, other cable companies, Direct TV or Dish Network and are having a problem, please call them first.  Hopefully they will be able to help you with your problem.  We monitor our signal from these companies at our studio and note if we see a problem; however, signal quality can vary from reception site to reception site and we might not see the problem in our area.  

Translator Reception
AZTV7 owns and operates another translator in Flagstaff which is located on Mount Eldon.  Other entities rebroadcast our signal throughout the state including the Wecom network in Mohave County.  However we have no control over their reliability and quality but will make the necessary calls to help restore programming ASAP once we know the problems exist. If you receive AZTV7 from a translator, please note that there are many variables that can affect your reception. Translator sites are prone to storm interruptions or damage and also power failures. During the winter months, weather may influence the timeliness of a needed repair. Translators inherently output a lower signal power level, so your signal quality may not be as good as if you were in the city where the signal originates. It is always better to have an outside antenna when trying to receive a translator signal.  Also, your signal reception is affected by the path from our translator to your antenna. For the best signal reception, your antenna should be able to "see" the point of transmission or at least not have a large blockage (such as a hill, mountain or building) between the two. Please check the signal path if you have trouble receiving one of our translators.  There are problems inherent with digital that didn't exist in the analog world.  If you feel that you meet all criteria for getting a good signal and you are still having a problem please email our Chief Engineer or call 1-928-778-6770 and we will try to help you.

 

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